{"xsrfToken":"BCMF-B3X4-XD8F-UJLO_b316a81e1696b2dfec5dc1932cd83286239040d3_lout","user":{"key":"","userName":"","displayName":"","email":"","calendarResource":"jira.webresources:calendar-da","language":{"key":"da_DK","displayName":"dansk (Danmark) [Standard]"},"canChangePassword":false,"canUpdateUser":false,"allOpenRequestsCount":0,"pendingApprovalsCount":0,"approvalsCount":0,"canAdministerJIRA":false,"isAnonymous":true,"agentForPortal":false},"helpCenterBranding":{"headerBGColor":"#0c1a54","headerLinkColor":"#ffffff","headerLinkHoverColor":"#ffffff","headerLinkHoverBGColor":"#172978","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/global-logo?_=95af5406879f9ad6ac53d542d55ef758","logoId":8,"helpCenterTitle":"Velkommen til Kundeportalen","sharedPortalName":"."},"portal":{"id":"10","key":"nem","projectId":10108,"serviceDeskId":10,"name":"NemRefusion Supportportal","description":"<p>Velkommen til NemRefusions supportsystem. Her kan du oprette en supportsag til NemRefusion supporten, som vil besvare din henvendelse hurtigst muligt.</p>\n<p>Vi anbefaler at du opretter en profil i vores supportsystem, inden du opretter en supportsag, da det gør det lettere for dig at oprette og følge din sag.</p>\n<p>Du opretter en profil ved at trykke på Login i øverste højre hjørne på denne side og tryk herefter Opret en konto eller tryk <a href=\"https://support.edora.dk/servicedesk/customer/portal/10/user/signup\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Her</a>.</p>","portalBaseUrl":"/servicedesk/customer/portal/10","onlyPortal":false,"createPermission":true,"openRequestCount":0,"announcement":{"header":"","defaultHeader":"","headerWiki":"","message":"","defaultMessage":"","messageWiki":"","canEditAnnouncement":false,"hasTranslationInUserLocale":false,"hasTranslation":{"header":false,"message":false},"portalId":10,"defaultLanguage":"dansk"},"portalSearchBarSettings":{"isEnabled":false}},"reqCreate":{"key":"a05d45b3-4d96-4f9f-8acd-6ca796a48224","id":363,"projectId":10108,"form":{"key":"a05d45b3-4d96-4f9f-8acd-6ca796a48224","name":"Spørgsmål til indberetning","descriptionHtml":"<p>Vi anbefaler, at du opretter en profil i vores supportsystem, inden du opretter en supportsag, da det gør det lettere for dig at oprette og følge din sag. Du opretter en profil ved at trykke på Login i øverste højre hjørne på denne side og tryk herefter Opret en konto eller tryk <a href=\"https://support.edora.dk/servicedesk/customer/portal/10/user/signup\" class=\"external-link\" rel=\"nofollow\">Her</a>.</p>","callToAction":"Spørgsmål til indberetning","intro":"<p>Vælg denne mulighed, hvis du, under oprettelse af en indberetning oplever en fejl eller har andre udfordringer.</p>","instructions":"<p>Vi anbefaler, at du opretter en profil i vores supportsystem, inden du opretter en supportsag, da det gør det lettere for dig at oprette og følge din sag. Du opretter en profil ved at trykke på Login i øverste højre hjørne på denne side og tryk herefter Opret en konto eller tryk <a href=\"https://support.edora.dk/servicedesk/customer/portal/10/user/signup\" class=\"external-link\" rel=\"nofollow\">Her</a>.</p>","icon":10900},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"E-mailbekræftelse til","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10212","fieldConfigId":"10331","label":"Telefonnummer","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Hvad drejer din supportsag sig om? ","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"select","fieldId":"customfield_10605","fieldConfigId":"10705","label":"Vælg din rolle","description":"","descriptionHtml":"","required":true,"displayed":true,"values":[{"value":"10501","label":"Arbejdsgiver","selected":false,"children":[]},{"value":"10500","label":"Selvstændig","selected":false,"children":[]},{"value":"10502","label":"A-kasse","selected":false,"children":[]},{"value":"11100","label":"Lønkontor i en kommune","selected":false,"children":[]},{"value":"10504","label":"Kommune","selected":false,"children":[]},{"value":"10505","label":"Udbetaling Danmark","selected":false,"children":[]},{"value":"10503","label":"Systemleverandør","selected":false,"children":[]},{"value":"10705","label":"Ønsker ikke at oplyse","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","fieldId":"customfield_10808","fieldConfigId":"10908","label":"CVR-nummer","description":"Angiv CVR nummer hvor den fraværende/medarbejderen har ansættelse","descriptionHtml":"<p>Angiv CVR nummer hvor den fraværende/medarbejderen har ansættelse</p>","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10805","fieldConfigId":"10905","label":"Den fraværendes/medarbejderens fødselsdato","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_10603","fieldConfigId":"10703","label":"Første indberetnings- eller fraværsdato","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Hvad drejer din supportsag sig om? (hvis du fx oplever en fejl, skal du beskrive den og hvornår du har oplevet den)","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10604","fieldConfigId":"10704","label":"Indberetnings- eller fraværs UUID","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"captcha","fieldId":"create-form-captcha","fieldConfigId":"","label":"Angiv ordet som det er vist nedenfor / angiv ordet som er vist nedenfor (?)","description":"","descriptionHtml":"","required":true,"displayed":true}],"userOrganisations":[],"userGroups":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/10/create/363","calendarParams":{"firstDay":1,"date":"2026-05-15T16:27:23+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%m/%y","dateTimeIfFormat":"%e/%m/%y %H:%M","timeFormat":"24"},"kbs":{"kbEnabled":false,"kbLink":{"appLinkId":"CONFLUENCE_CLOUD","appLinkName":"Confluence","appLinkUrl":"https://edorawiki.atlassian.net/wiki","spaceKey":"NemRef","spaceName":"NemRefusion","spaceUrl":"https://edorawiki.atlassian.net/wiki/spaces/NemRef"},"labels":[],"projectKey":"NEM","serviceDeskId":10,"portalId":10},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"welcomeGuideItemAlreadyCompleted":true,"hasGroups":true,"canSubmitWithEmailAddress":false,"shouldShareWithOrganizationByDefault":false,"submissionRequiresLogin":false},"sharedPortal":{"name":".","description":"<p>Velkommen til 'hjælp' - Vi er her for at hælpe! Send en forespørgsel via valgmulighederne</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://edorawiki.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[{"params":{},"key":"com.intenso.jira.plugins.jsd-extender:links-panel","name":"WebPanel: Links","html":"<style>\n #com\\.intenso\\.jira\\.plugins\\.jsd-extender\\:links-panel {\n display: none;\n }\n</style>\n<script type=\"text/javascript\">\n 'use strict';\n (function () {\n var jQuery = AJS.$;\n\n jQuery(document).ready(function () {\n loadIntensoLinks();\n });\n\n function loadIntensoLinks() {\n jQuery.get(getPathForLinksApi(), showLink);\n }\n\n function showLink(data) {\n if (data) {\n jQuery(\".intensoLinks\").remove();\n\t\t\t\t let auiNav = jQuery('.aui-header-secondary').find('ul.aui-nav');\n\t\t\t\t if(auiNav.length !== 0) {\n\t\t\t\t auiNav.prepend(data);\n\t\t\t\t } else {\n\t\t\t\t\t jQuery('.cp-header-secondary').prepend(data);\n\t\t\t\t\t AJS.$('.cp-header-secondary').children(\"li\").each(function(){\n\t\t\t\t\t\t AJS.$(this).replaceWith(AJS.$('<div class=\"cp-header-item\">' + this.innerHTML + '</div>'));\n\t\t\t\t\t })\n }\n }\n }\n\n function getPathForLinksApi() {\n if (isInRequestView()) {\n return getRequestViewPath();\n } else if (isInProjectView()) {\n return getProjectPath();\n } else {\n return getGlobalPath();\n }\n\n function isInRequestView() {\n return /\\/servicedesk\\/customer\\/user\\/requests/.test(window.location.href);\n }\n\n function getRequestViewPath() {\n return WRM.contextPath() + \"/rest/sp4jsd/1.0/jsdextender/availableLinks/requestsview\";\n }\n\n function isInProjectView() {\n return /\\/portal\\/\\d+/.test(window.location.href);\n }\n\n function getProjectPath() {\n const portalId = getPortalId();\n const contextPath = WRM.contextPath();\n const requestTypePath = getRequestTypePath();\n const issueKeyPath = getIssueKeyPath();\n\n return contextPath + '/rest/sp4jsd/1.0/jsdextender/availableLinks/projectId/' + portalId + requestTypePath + issueKeyPath;\n\n function getPortalId() {\n let result = window.location.href.match(/\\/portal\\/(\\d+)/);\n return result ? result[1] : \"\";\n }\n\n function getIssueKeyPath() {\n const issueKey = getIssueKey();\n return issueKey ? '/requestTypeKey/' + issueKey : \"\";\n }\n\n function getRequestTypePath() {\n const requestTypeId = getRequestTypeId();\n return requestTypeId ? '/requestType/' + requestTypeId : \"\";\n }\n }\n\n function getGlobalPath() {\n return WRM.contextPath() + \"/rest/sp4jsd/1.0/jsdextender/availableLinks/\";\n }\n\n function getRequestTypeId() {\n let result = window.location.href.match(/\\/create\\/(\\d+)/);\n return result ? result[1] : \"\";\n }\n\n function getIssueKey() {\n let result = window.location.href.match(/portal\\/\\d+\\/.+-\\d+$/);\n return result && result.length >= 1 ? result[1] : \"\";\n }\n }\n })();\n</script>\n"},{"params":{},"key":"com.intenso.jira.plugins.jsd-extender:jsd-extender-panel","name":"WebPanel: Extender panel","html":"<style>\n #com\\.intenso\\.jira\\.plugins\\.jsd-extender\\:jsd-extender-panel {\n display: none;\n }\n</style>\n<meta name=\"deviniti-projectId\" content=\"10108\"/>\n<div id=\"intensoExtenderJson\" style=\"display: none\">\n {"form":[{"id":59,"fieldId":"customfield_11204","isEnabled":true,"projectId":10108,"serviceDeskId":10,"useGlobal":false,"isPreview":false,"options":[{"optionId":11000,"optionName":"Sagsbehandler i Kommune","sequence":0,"disabled":false,"contextId":11304,"context":{"id":11304,"name":"Default Configuration Scheme for Sagsbehandler eller udk"},"relatedFields":[{"id":60,"fieldId":"customfield_11203","isRequired":true,"useDefaultValue":false,"dynamicFormId":59,"optionId":11000,"requestTypesIds":[-1],"fieldName":"Valg af kommune","requestTypes":[{"id":-1,"name":"All request types"}]}]},{"optionId":11001,"optionName":"Sagsbehandler i Udbetaling Danmark","sequence":1,"disabled":false,"contextId":11304,"context":{"id":11304,"name":"Default Configuration Scheme for Sagsbehandler eller udk"},"relatedFields":[]}],"field":{"fieldId":"customfield_11204","fieldName":"Sagsbehandler eller udk","type":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons"},"contexts":[{"id":11304,"name":"Default Configuration Scheme for Sagsbehandler eller udk"}]},{"id":102,"fieldId":"customfield_11600","isEnabled":true,"isPreview":false,"options":[{"optionId":11500,"optionName":"Afventer 2nd level","sequence":0,"disabled":false,"contextId":11703,"context":{"id":11703,"name":"Default Configuration Scheme for Test Status Pending Reason"},"relatedFields":[{"id":103,"fieldId":"customfield_10116","isRequired":false,"useDefaultValue":false,"dynamicFormId":102,"optionId":11500,"requestTypesIds":[-1],"fieldName":"Workaround","requestTypes":[{"id":-1,"name":"All request types"}]}]},{"optionId":11501,"optionName":"Afventer 3rd level","sequence":1,"disabled":false,"contextId":11703,"context":{"id":11703,"name":"Default Configuration Scheme for Test Status Pending Reason"},"relatedFields":[]},{"optionId":11502,"optionName":"Afventer ekstern","sequence":2,"disabled":false,"contextId":11703,"context":{"id":11703,"name":"Default Configuration Scheme for Test Status Pending Reason"},"relatedFields":[]}],"field":{"fieldId":"customfield_11600","fieldName":"Test Status Pending Reason","type":"com.atlassian.jira.plugin.system.customfieldtypes:select"},"contexts":[{"id":11703,"name":"Default Configuration Scheme for Test Status Pending Reason"}]},{"id":38,"fieldId":"customfield_10700","isEnabled":true,"isPreview":false,"options":[{"optionId":10600,"optionName":"Produktionsmiljø","sequence":0,"disabled":false,"contextId":10800,"context":{"id":10800,"name":"Default Configuration Scheme for Valg af miljø"},"relatedFields":[{"id":39,"fieldId":"customfield_10701","isRequired":true,"useDefaultValue":false,"dynamicFormId":38,"optionId":10600,"requestTypesIds":[-1],"fieldName":"Thumbprint - Produktion","requestTypes":[{"id":-1,"name":"All request types"}]}]},{"optionId":10601,"optionName":"Testmiljø","sequence":1,"disabled":false,"contextId":10800,"context":{"id":10800,"name":"Default Configuration Scheme for Valg af miljø"},"relatedFields":[{"id":40,"fieldId":"customfield_10702","isRequired":true,"useDefaultValue":false,"dynamicFormId":38,"optionId":10601,"requestTypesIds":[-1],"fieldName":"Thumbprint - Test","requestTypes":[{"id":-1,"name":"All request types"}]}]}],"field":{"fieldId":"customfield_10700","fieldName":"Valg af miljø","type":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes"},"contexts":[{"id":10800,"name":"Default Configuration Scheme for Valg af miljø"}]},{"id":43,"fieldId":"customfield_10703","isEnabled":true,"isPreview":false,"options":[{"optionId":10602,"optionName":"Produktionsmiljø","sequence":0,"disabled":false,"contextId":10803,"context":{"id":10803,"name":"Default Configuration Scheme for Valg af miljøer"},"relatedFields":[{"id":44,"fieldId":"customfield_10701","isRequired":false,"useDefaultValue":false,"dynamicFormId":43,"optionId":10602,"requestTypesIds":[-1],"fieldName":"Thumbprint - Produktion","requestTypes":[{"id":-1,"name":"All request types"}]}]},{"optionId":10603,"optionName":"Testmiljø","sequence":1,"disabled":false,"contextId":10803,"context":{"id":10803,"name":"Default Configuration Scheme for Valg af miljøer"},"relatedFields":[{"id":45,"fieldId":"customfield_10702","isRequired":false,"useDefaultValue":false,"dynamicFormId":43,"optionId":10603,"requestTypesIds":[-1],"fieldName":"Thumbprint - Test","requestTypes":[{"id":-1,"name":"All request types"}]}]}],"field":{"fieldId":"customfield_10703","fieldName":"Valg af miljøer","type":"com.atlassian.jira.plugin.system.customfieldtypes:multiselect"},"contexts":[{"id":10803,"name":"Default Configuration Scheme for Valg af miljøer"}]}],"removeNone":["customfield_11204","customfield_11203"],"requirement":[],"fields":[],"user":{}}\n</div>\n<div id=\"intensoExtenderDynamicRequiredField\" style=\"display: none\">\n Angiv venligst en gyldig værdi for feltet 'fieldName'.\n</div>\n"},{"params":{},"key":"com.intenso.jira.plugins.jsd-extender:bundled-fields-cp-create-panel","name":"WebPanel: Bundled fields create","html":"<style>\n #com\\.intenso\\.jira\\.plugins\\.jsd-extender\\:bundled-fields-cp-create-panel {\n display: none;\n }\n</style>\n\n<meta name=\"requestTypeId\" content=\"363\"/>\n<div id=\"jsd-bundled-fields-request-create\" style=\"display:none;\">\n {\"fields\":[]}\n</div>\n<div id=\"jsd-bundled-fields-request-create-projectId\" style=\"display:none;\">\n 10108\n</div>\n"},{"params":{},"key":"com.intenso.jira.plugins.jsd-extender:rich-text-cp-create-panel","name":"WebPanel: Rich text create","html":"<style>\n\t#com\\.intenso\\.jira\\.plugins\\.jsd-extender\\:rich-text-cp-create-panel {\n\t\tdisplay: none;\n\t}\n</style>\n<div id=\"rich-text-fields\" style=\"display:none;\">\n {"fields":[{"fieldName":"Øvrige Kommentarer","fieldId":"customfield_10802"}]}\n</div>\n"}],"pagePanels":{"fieldPanels":[]}},"portalExistenceResponse":{"id":"10","exists":"true"}}
{"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-management?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_campaign=service-desk_portal_server","serviceDeskVersion":"10.3.19","contextPath":"","xsrfToken":"BCMF-B3X4-XD8F-UJLO_b316a81e1696b2dfec5dc1932cd83286239040d3_lout","baseUrl":"https://support.edora.dk/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","maxAttachmentSize":"31457280","gravatarEnabled":true,"rteEnabled":true,"calendarDateData":{"months":["januar","februar","marts","april","maj","juni","juli","august","september","oktober","november","december"],"monthsShort":["jan.","feb.","mar.","apr.","maj","jun.","jul.","aug.","sep.","okt.","nov.","dec."],"weekdaysShort":["søn.","man.","tir.","ons.","tor.","fre.","lør."],"weekdays":["søndag","mandag","tirsdag","onsdag","torsdag","fredag","lørdag"]},"anonymousEnabled":true}