{"xsrfToken":"BCMF-B3X4-XD8F-UJLO_ee3e84bf6ae649b3130b12515c55da0eea7dec9c_lout","user":{"key":"","userName":"","displayName":"","email":"","calendarResource":"jira.webresources:calendar-da","language":{"key":"da_DK","displayName":"dansk (Danmark) [Standard]"},"canChangePassword":false,"canUpdateUser":false,"allOpenRequestsCount":0,"pendingApprovalsCount":0,"approvalsCount":0,"canAdministerJIRA":false,"isAnonymous":true,"agentForPortal":false},"branding":{"id":"9","key":"saas","name":"Edora Kundesupport","portalBaseUrl":"/servicedesk/customer/portal/9"},"helpCenterBranding":{"headerBGColor":"#0c1a54","headerLinkColor":"#ffffff","headerLinkHoverColor":"#ffffff","headerLinkHoverBGColor":"#172978","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/global-logo?_=95af5406879f9ad6ac53d542d55ef758","logoId":8,"helpCenterTitle":"Velkommen til Kundeportalen","sharedPortalName":"."},"portal":{"id":"9","key":"saas","projectId":10107,"serviceDeskId":9,"name":"Edora Kundesupport","description":"<p>Velkommen til servicedesk for WFP, LP og Let's Talk.</p>","portalBaseUrl":"/servicedesk/customer/portal/9","onlyPortal":false,"reqTypes":[{"id":"179","key":"a4a1c19d-f44c-4793-b559-53726c15c0c7","name":"Service Request - LP","descriptionHtml":"<p>For at vedhæfte filer skal du være logget ind. <a href=\"https://uddannelse-edora-as.ispring.eu/app/preview/c2c5b9a0-012c-11ee-b4d3-62089290fe13\" class=\"external-link\" target=\"_blank\" rel=\"nofollow noopener\">Du klikker her for at se E-learning om dette</a>.</p>","callToAction":"Service Request - LP","introHtml":"<p>Har du behov hjælp vedrørende LeverandørPlatformen(LP), meldes det her</p>","icon":10716,"groups":[39]},{"id":"180","key":"dedf19ff-051d-47b4-89ad-fa22c6ee3239","name":"Incident - LP","descriptionHtml":"<p>For at vedhæfte filer skal du være logget ind. <a href=\"https://uddannelse-edora-as.ispring.eu/app/preview/c2c5b9a0-012c-11ee-b4d3-62089290fe13\" class=\"external-link\" target=\"_blank\" rel=\"nofollow noopener\">Du klikker her for at se E-learning om dette</a>.</p>","callToAction":"Incident - LP","introHtml":"<p>Er der tale om en fejl vedrørende LeverandørPlatformen(LP), meldes det her</p>","icon":10716,"groups":[39]},{"id":"1508","key":"b0d726ea-4e59-47e5-bb5d-d7cfd85501d7","name":"Nyt certifikat til External API","descriptionHtml":"<p>Log ind hvis du vil have direkte svar <img class=\"emoticon\" src=\"https://support.edora.dk/servicedesk/customershim/images/icons/emoticons/biggrin.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"></p>","callToAction":"Nyt certifikat til External API","introHtml":"<p>Skal du oprette forbindelse til API'et og har du et FOCES certificate</p>","icon":10716,"groups":[39]},{"id":"1511","key":"da273d1b-3a33-4cf4-87f9-9453310872ef","name":"Hjælp til opsætning","descriptionHtml":"","callToAction":"Hjælp til opsætning","introHtml":"<p>af elementer i systemet. F.eks. personressourcer eller onlinetilbud.</p>","icon":12006,"groups":[126]},{"id":"1512","key":"1efdebef-2da9-495b-a796-c108fc8f1b78","name":"Hjælp til brug af systemet","descriptionHtml":"","callToAction":"Hjælp til brug af systemet","introHtml":"<p>og forklaring om system funktioner samt undervisning.</p>","icon":12006,"groups":[126,39,129]},{"id":"1513","key":"22f842cd-0059-4ac9-8596-cc5e588246e0","name":"Bestilling af bonruller og hardware","descriptionHtml":"","callToAction":"Bestilling af bonruller og hardware","introHtml":"","icon":12006,"groups":[126]},{"id":"1514","key":"54e8123d-9124-4425-9ce4-a266323401f2","name":"Borger kan ikke booke","descriptionHtml":"","callToAction":"Borger kan ikke booke","introHtml":"<p>et online tilbud som de burde kunne.</p>","icon":12007,"groups":[126]},{"id":"1515","key":"e251ab97-2d1f-4dd5-8705-42b314ea9187","name":"Booking i optaget tid","descriptionHtml":"","callToAction":"Booking i optaget tid","introHtml":"<p>samt dobbelt bookinger.</p>","icon":12007,"groups":[126]},{"id":"1516","key":"895f43b8-af2a-42ad-bc4a-f4e678d6e9c2","name":"Synkronisering","descriptionHtml":"","callToAction":"Synkronisering","introHtml":"<p>DFDG-synkronisering eller kalender/Outlook fejl.</p>","icon":12007,"groups":[126]},{"id":"1517","key":"c88e9e8b-9bf8-4521-ba23-88a2ba6392d5","name":"Kommunikation","descriptionHtml":"<p>Før sagen oprettes kan du tjekke disse ting. <br class=\"atl-forced-newline\"><br class=\"atl-forced-newline\">\n Har borger givet samtykke? <br class=\"atl-forced-newline\">\n Er kommunikations regler sat op for mødets mødetype? <br class=\"atl-forced-newline\">\n Bruger kommunikations regelen den korrekte skabelon?</p>","callToAction":"Kommunikation","introHtml":"<p>og udbakkefejl eller afsendelse af beskeder/mails.</p>","icon":12007,"groups":[126]},{"id":"1519","key":"bc2e4f7d-5b80-4b18-a901-68d8978f250f","name":"Andet (systemfejl) ","descriptionHtml":"","callToAction":"Andet (systemfejl) ","introHtml":"<p>Andre systemfejl.</p>","icon":12007,"groups":[126]},{"id":"1520","key":"64250e06-6d60-4d7c-961e-644705370a5f","name":"Andet (service request)","descriptionHtml":"","callToAction":"Andet (service request)","introHtml":"<p>Andre service requests</p>","icon":12006,"groups":[126,39,129]},{"id":"1525","key":"7ef11ac0-78e6-4993-ba1b-c0139841e262","name":"Fejl","descriptionHtml":"","callToAction":"Fejl","introHtml":"<p>Beskriv hvad du gør i Lets Talk, da fejlen opstår</p>","icon":10632,"groups":[129]},{"id":"1526","key":"35eb3c08-c45a-4d0f-87e5-5bd3717df7e4","name":"Ændringsønske","descriptionHtml":"","callToAction":"Ændringsønske","introHtml":"<p>Beskriv hvad du gør i Lets Talk, da manglen opstår</p>","icon":10632,"groups":[129]}],"reqGroups":[{"id":126,"name":"WorkForce Planner"},{"id":39,"name":"LeverandørPlatformen"},{"id":129,"name":"Let's Talk"}],"orderMapping":{"129":[1526,1525,1512,1520],"39":[1512,179,180,1508,1520],"126":[1511,1512,1520,1514,1515,1517,1516,1519,1513],"53":[201,199],"38":[173,416]},"kbs":{"kbEnabled":false,"serviceDeskId":-1,"portalId":-1},"createPermission":true,"openRequestCount":0,"announcement":{"header":"","defaultHeader":"","headerWiki":"","message":"For *NemRefusion Support*, gå til [NemRefusion Support|https://support.edora.dk/servicedesk/customer/portal/10].\n\nFor support relateret til\nWFP / LP\nKontakt\n72 30 10 11","defaultMessage":"For *NemRefusion Support*, gå til [NemRefusion Support|https://support.edora.dk/servicedesk/customer/portal/10].\n\nFor support relateret til\nWFP / LP\nKontakt\n72 30 10 11","messageWiki":"<p>For <b>NemRefusion Support</b>, gå til <a href=\"https://support.edora.dk/servicedesk/customer/portal/10\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">NemRefusion Support</a>.</p>\n<p>For support relateret til<br>\n WFP / LP<br>\n Kontakt<br>\n 72 30 10 11</p>","canEditAnnouncement":false,"hasTranslationInUserLocale":false,"hasTranslation":{"header":false,"message":false},"portalId":9,"defaultLanguage":"dansk"},"portalSearchBarSettings":{"isEnabled":true}},"sharedPortal":{"name":".","description":"<p>Velkommen til &#39;hjælp&#39; - Vi er her for at hælpe! Send en forespørgsel via valgmulighederne</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://edorawiki.atlassian.net/wiki"}},"announcement":{"header":"","defaultHeader":"","headerWiki":"","message":"","defaultMessage":"","messageWiki":"","canEditAnnouncement":false,"hasTranslationInUserLocale":false,"hasTranslation":{"header":false,"message":false},"portalId":null,"defaultLanguage":"dansk"},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[{"params":{},"key":"com.intenso.jira.plugins.jsd-extender:links-panel","name":"WebPanel: Links","html":"<style>\n #com\\.intenso\\.jira\\.plugins\\.jsd-extender\\:links-panel {\n display: none;\n }\n</style>\n<script type=\"text/javascript\">\n 'use strict';\n (function () {\n var jQuery = AJS.$;\n\n jQuery(document).ready(function () {\n loadIntensoLinks();\n });\n\n function loadIntensoLinks() {\n jQuery.get(getPathForLinksApi(), showLink);\n }\n\n function showLink(data) {\n if (data) {\n jQuery(\".intensoLinks\").remove();\n\t\t\t\t let auiNav = jQuery('.aui-header-secondary').find('ul.aui-nav');\n\t\t\t\t if(auiNav.length !== 0) {\n\t\t\t\t auiNav.prepend(data);\n\t\t\t\t } else {\n\t\t\t\t\t jQuery('.cp-header-secondary').prepend(data);\n\t\t\t\t\t AJS.$('.cp-header-secondary').children(\"li\").each(function(){\n\t\t\t\t\t\t AJS.$(this).replaceWith(AJS.$('<div class=\"cp-header-item\">' + this.innerHTML + '</div>'));\n\t\t\t\t\t })\n }\n }\n }\n\n function getPathForLinksApi() {\n if (isInRequestView()) {\n return getRequestViewPath();\n } else if (isInProjectView()) {\n return getProjectPath();\n } else {\n return getGlobalPath();\n }\n\n function isInRequestView() {\n return /\\/servicedesk\\/customer\\/user\\/requests/.test(window.location.href);\n }\n\n function getRequestViewPath() {\n return WRM.contextPath() + \"/rest/sp4jsd/1.0/jsdextender/availableLinks/requestsview\";\n }\n\n function isInProjectView() {\n return /\\/portal\\/\\d+/.test(window.location.href);\n }\n\n function getProjectPath() {\n const portalId = getPortalId();\n const contextPath = WRM.contextPath();\n const requestTypePath = getRequestTypePath();\n const issueKeyPath = getIssueKeyPath();\n\n return contextPath + '/rest/sp4jsd/1.0/jsdextender/availableLinks/projectId/' + portalId + requestTypePath + issueKeyPath;\n\n function getPortalId() {\n let result = window.location.href.match(/\\/portal\\/(\\d+)/);\n return result ? result[1] : \"\";\n }\n\n function getIssueKeyPath() {\n const issueKey = getIssueKey();\n return issueKey ? '/requestTypeKey/' + issueKey : \"\";\n }\n\n function getRequestTypePath() {\n const requestTypeId = getRequestTypeId();\n return requestTypeId ? '/requestType/' + requestTypeId : \"\";\n }\n }\n\n function getGlobalPath() {\n return WRM.contextPath() + \"/rest/sp4jsd/1.0/jsdextender/availableLinks/\";\n }\n\n function getRequestTypeId() {\n let result = window.location.href.match(/\\/create\\/(\\d+)/);\n return result ? result[1] : \"\";\n }\n\n function getIssueKey() {\n let result = window.location.href.match(/portal\\/\\d+\\/.+-\\d+$/);\n return result && result.length >= 1 ? result[1] : \"\";\n }\n }\n })();\n</script>\n"}],"pagePanels":{}}}

{"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-management?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_campaign=service-desk_portal_server","serviceDeskVersion":"10.3.19","contextPath":"","xsrfToken":"BCMF-B3X4-XD8F-UJLO_ee3e84bf6ae649b3130b12515c55da0eea7dec9c_lout","baseUrl":"https://support.edora.dk/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","maxAttachmentSize":"31457280","gravatarEnabled":true,"rteEnabled":true,"calendarDateData":{"months":["januar","februar","marts","april","maj","juni","juli","august","september","oktober","november","december"],"monthsShort":["jan.","feb.","mar.","apr.","maj","jun.","jul.","aug.","sep.","okt.","nov.","dec."],"weekdaysShort":["søn.","man.","tir.","ons.","tor.","fre.","lør."],"weekdays":["søndag","mandag","tirsdag","onsdag","torsdag","fredag","lørdag"]},"anonymousEnabled":true}